What computer capabilities do I need to be an online participant?

We recommend that you have reliable internet to get the most out of the Summit. Hardwired internet is generally more reliable and faster than WiFi.

You will be provided with a weblink to the online platform. Google Chrome or Edge are the recommended browsers for the platform application. If you typically use Internet Explorer or Safari, it is recommended that you download Chrome prior to the Summit. Full online support will be available to all the virtual attendees before and during the Summit.

We strongly advise that you participate in the Summit via a desktop or laptop computer that has speakers. 

What can I expect in the online programme?

The format of the online conference will be similar in format to what you would experience in-person, featuring keynote presentations and live moderated Q&As after each presentation. The full programme is available here.

Satellite events will have a programme tailored to their region that will also include the keynotes from the online programme.

When will I receive my link to the online platform?

Access to the online platform will be sent by email a few days prior to the Summit. Please check your junk folder if you do not receive the access email, or contact us at wgs@theconferencecompany.com

I registered, but I cannot attend the whole day, will this affect my registration?

No. Your personalised login details will allow you to enter and leave at any point across the day.

I missed a session; can I watch it later?

Recordings will be available on our website after the event.

When should I join a session?

We recommend jumping online at least 5 minutes before the session you are attending starts, especially when you are logging in for the first time.  

What is the Meeting Hub?

How do I engage with the session as if I were in the room?

If you like what you're hearing and want to support the speaker you can select Discussion Forum and add your comments in the pop up. 

If you have a question, you can use the live Q&A function to ask the Speaker/Panel directly. Your question will be viewable by everyone participating in the session.

TECHNICAL INFORMATION
 
On-Air is a secure online space that will allow all participants, speakers, panellists and contributors to meet and interact freely across the course of the Summit. When you receive your personalised link, we urge you to go into the platform ASAP, and make sure that your login is working correctly. Familiarising yourself with the platform will also make the experience much easier and more fun once the Summit starts, as you’ll know how to navigate around the agenda, submit questions, enter and leave meeting rooms and join networking activities. When you log in to the platform, there will be an opportunity to upload a photo and bio. Make sure you do, so everyone can get to know you!
 
Special note: We will have a technical helpline active during the event, but we would much appreciate it if you could test your access before the Summit starts.
 
Inside the platform, there is a live support function – look for a red icon of the person wearing headphones. You can click on this at any time once the Summit is live. There are also training videos inside the platform that you can take a look at in advance of the Summit.

 
HARDWARE & INTERNET
 
In advance of the Summit, please consider the following advice:

- OnAIR is compatible with most iPad, desktop and laptop computers. We do recommend desktop or laptop, as it will be easier for you to type in questions or participate in the workshops. Your camera may be on for some of it, so this will also be more stable.

- The system works best on the latest Chrome or Edge browser. You may like to consider upgrading your browser. You cannot use Microsoft Internet Explorer.

- You will have the best quality experience if your desktop computer or laptop is hardwired (attached) directly to your modem, although WIFI is also a good option in most areas. If you are in a regional area, you may need to experiment with the best place for live video.

- It is strongly recommended that you do not use your device, especially your camera or audio, for anything else during the Summit, as this will affect overall streaming quality. We also ask that you turn off notifications, especially when participating live in the workshops.

- If you take part in a workshop, you will be able to turn your video and audio on to interact with people. Please make sure you are sitting centered in your video screen, so we are seeing your full face and not up your nose! It is a good idea to look at the camera when you talk. Consider what lighting you have around you so we can see you clearly, i.e. don’t sit with a window behind you. The best bet is to set up a lamp behind your device, lighting your face. Consider what background you have behind you – make sure you don’t mind us seeing it!