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Poster Session 1A

Tuesday, March 14, 2023
12:15 PM - 1:00 PM
Exhibition Hall 3 & 4

Presenter(s)

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Dr Ghadah Al Murshidi
Associate Professor
UAE University

Investigating attitudes towards the use of mobile learning

Biography

P 01

Ghadah Al Murshidi, is currently an associate professor in Curriculum and Instruction, and previously was in Applied Linguistics. Her recent awards were the best Arab Youth researchers, Comparative and International Education Society annual conference, “Young Emirati Researchers Prize” and Emirati Women award.

Abstract:
When the global pandemic Covid-19 strikes, physical collaboration and mobility were among the first mode of partnerships that were deemed impossible. As most of the education was taken online and given greater attention by the management, the internationalization was put on hold. Nonetheless, the requirement for graduates with international exposure and partnership with global player remains pivotal for the university. Correspondingly, the international office of UKM took on the challenge to initiate online international partnership meetings and student mobility programs. The approaches taken can be simplified into i) keeping in touch with partners, existing and potential via online means, ii) discussions to hold activities online together and iii) plan and conducted webinars, sharing sessions and mobility programs. In the last two years, the office has conducted series of meetings and webinars that enable UKM to meet new partners. The benefit from the online initiatives includes saving traveling cost, effective time management, sustaining the relationships with partner universities and keeping them in for upcoming physical activities as well as furnishing more students especially the undergraduates, with the international experience.

Learning Objectives:
1. To understand how undergraduate students are currently using mobile devices informally for educational purposes.
2. To investigate the perceptions of faculty and compare the perceptions of faculty and students with regard to mobile learning and mobile device use in the classroom.
3. To explore how the formal use of mobile devices inside and outside the classroom could impact student learning, engagement, and participation.

Target Audience:
1. Educational technology

Target Audience Level:
Advanced

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Mr Harfiz Rasul Mohamad
Assistant Registrar
Universiti Kebangsaan Malaysia

Developing Global Citizen: UKM Experience

Biography

P 07

Graduated from University Technology MARA Shah Alam Malaysia and University of San Francisco USA majoring in Hospitality Management. Student Housing Council of Higher Institutions of Malaysia (MAPUM) in 2008, 2010 and 2012, also 2021 invited as one of the panellist speakers for educational event organized by University of Antique Philippines and University of the Immaculate Conception Davao Philippines. Currently responsible for Student Experience and Partners’ Relations at International Relations Centre (UKM Global).Head of UKM Student Housing Unit from 2012 -2014 appointed as UKM Head of Student Housing Unit. Branding and Marketing for SHARES Community of Practice Committee 2022.

Abstract:
Developing well-rounded and forward-thinking global citizens is difficult but not impossible. Students may have less knowledge about sustainability, culture, beliefs, and ways to engage others. Experiences gained by students through targeted programs can bring out their best qualities. With the proper focus, we can raise their awareness about their social, economic, or cultural surroundings.

Universiti Kebangsaan Malaysia's (UKM) short-term mobility and cultural programmes like U-LEAD and Exchange for Excitement became increasingly popular with global partners since launching in 2019. Alumnis' feedback demonstrates how these programs significantly improved their perceptions of their environment and developed cross-cultural awareness.

Survey data shows students genuinely enjoyed learning about diverse cultures, meeting interesting people and attending world-class programmes. Alumni, Jefferson Chua (University of the Philippines) stated, “I am so thankful to U-LEAD. It is an event when you will get the three most important things: knowledge, skills, and friendship. I'm not sure how long U-LEAD will run. When it reaches 5, 10, of 15 years, we shall organise a gathering of U-LEAD alumni, virtual or physical, because we will miss each other."

These programmes provide opportunities while creating more open-minded, tolerant, marketable, and well-informed students; ready to tackle the challenges of an ever-changing global environment.

Learning Objectives:
• Sharing of ideas and understanding of different culture. Able to acquire knowledge on how to handle and conduct student activities also system as well as techniques in organizing.
• Enhancing networking and relationships. Aware on the importance of program branding, concept, and content.
• Learn how to address issues related to multiculturalism since it is an important in this age of globalization.

Target Audience:
1. Program Coordinator
2. Person in charge of Student Activities
3. Strategy and Linkages Officer
4. Student

Target Audience Level:
Beginner

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Mr Thommy Gatling
Head, International Agreements
University of Sydney, Australia

Rigour, formalities and workload: Recent trends with international agreements

Biography

P 12

Thommy manages the University of Sydney’s portfolio of international agreements with a particular focus on student mobility, education and general partnerships. Prior to commencing at Sydney in 2015, Thommy spent 5 years in legal private practice specialising in commercial law and the transportation and energy sectors.

Abstract:
Drawing upon a recent international survey of over 70 universities in over 20 countries, this poster explores recent trends with international agreements.

Across the globe, universities are increasingly establishing roles whose primary responsibility is the management of the university’s portfolio of international agreements. Interestingly, there is a growing appreciation that agreement practitioners would benefit from a level of formal legal training, perhaps reflecting the increasing complexity of issues addressed within formal agreements (including GDPR and other legislative burdens).

Yet, as the poster shows, this space is in a state of flux. The survey data reveals that in recent years, there is an overwhelming perception that the process for establishing new agreements has become more formal and rigorous. Yet at the same time, there is widespread belief that there should be more scrutiny placed on identifying "under-performing" agreements. In addition, whilst the number of agreements held by a typical insitution has grown in recent years, a majority of respondents indicated that, in their view, there is insufficient geographic diversity in the agreements held by their institution.

This poster will explore current trends, analyse survey data, and highlight key issues to watch over coming years.

Learning Objectives
•Learn about what practitioners consider to be the most contentious issues when it comes to negotiating international agreements.
•Explore the dynamic tension between the various ways that universities use international agreements (including the apparent dichotomy of “diplomatic tool” versus “legal tool”).
•Examine the impact of COVID-19 on the management of international agreements, including in relation to workload, negotiating practice, and record-keeping.

Target Audience:
International office managers and staff, including officers responsible for managing international agreement.

Target Audience Level:
Intermediate

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Ms Kate Smart
Dean and Centre Director
IES Abroad

Embracing Challenge - strategies for post-covid mobility student success

Biography

P 17

Kate Smart’s 23-year career in international education has seen her in senior leadership in three Australian Universities (UNSW, USYD and MQ) and leading IES Abroad programs in the Asia Pacific. Along with post graduate study in International Education, Kate has lived and studied abroad in Jamaica, Thailand and the USA.

Abstract:
Study Abroad and Exchange students have always needed specific support from receiving international institutions, providers and institutions that send them abroad.. Post-COVID, study abroad and exchange students require additional specific support to succeed in international programming. The impact of the trauma they have lived through and the delay in achieving study and travel goals is resulting in unrealistic expectations of their time abroad. In addition, parents have become more involved in their children’s daily lives and are invested in and increasingly anxious about their kids while they are studying abroad. This presentation will address some strategies that IES Abroad have introduced in the across the world (including in programs run in Japan, New Zealand and Australia) to engage in the benefits of challenge in international experiences, the direct support designed to support students in the covid realities and the introduction of specific parental supports.

Learning Objectives:
•As we reopen to the world, what will we need to provide in the ways of enhanced support when accepting and sending Study abroad and Exchange students abroad.
•What sort of support do parents need from providers, sending and receiving institutions in post-COVID student mobility experiences.
•How can receiving institutions engage students in the benefits and potentials for growth in challenges naturally embedded in study abroad and exchange experiences.

Target Audience:
Student Support
Student Mobility
Institutional Management

Target Audience Level:
Beginner, Intermediate, Advanced

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Mr Gorka Hernandez Ortiz
Programme Development Manager
King’s College London Summer Programmes, United Kingdom

Sustainabilities: The continuing case for short term mobility

12:15 PM - 1:00 PM

Biography

P 22

Gorka Hernández is an educational programme development manager, responsible for the business development and project management of a range of pre-university and undergraduate programmes in London and overseas. He is in charge of identifying and developing new ideas for educational programming within the international education market as well as managing and overseeing the delivery of the assigned new and established programmes in the King’s summer portfolio.

Abstract:
The question of ecological sustainability is being increasingly raised in the context of student mobility. This poster is arguing that physical and virtual short term mobility continue to play a vital role after the climate change paradigm shift in recent years. The authors make the case for a matrix of sustainability's, in which climate features significantly and is complemented by considerations of social access, sustainability education, empowerment and evidence-based approaches.

The poster draws on practical work the presenters have been leading and implementing with cohorts in London with particularly Asian, American and European students. The questions the authors are posing are fundamental: Are the internationalisation gains we have been making in terms of access now under threat by the heating up of our planet? Is there room for compromise in a polar situation that has seen high level of isolation for students during COVID and for our need to act on the ecological frontier humanity is facing.

Learning Objectives:
•Assess your short term programme against a value matrix.
•Develop a clear strategic narrative for work.
•Realise the tension and identify possible solutions for tensions between ecology and social equity in particular.

Target Audience:
Internalisation strategists, mobility and short term programming staff, short term and faculty-led programme providers.

Target Audience Level:
Intermediate, Advanced

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Ms Elissa Newall
Partner
Edified

How well did universities manage international student enquiries in 2022?

Biography

P 30

Elissa is a partner at Edified and specialist in digital communications and marketing. With 15 years’ experience in international education, Elissa has held leadership roles at RMIT University, Australian Catholic University and in corporate education. She works with education clients globally, helping them improve the student journey and conversion.

Abstract:
Since the re-opening of global travel, institutions are jostling for attention in a hyper competitive student recruitment environment. New marketing strategies abound… but what has happened to the basics such as managing student enquiries?

It’s said that you never get a second chance to make a good first impression. No matter how attractive your marketing campaign might look, there’s a real moment of truth when a student actually gets in touch with your institution. A good customer experience is essential to sustainable student recruitment.

This presentation will showcase the results from the Enquiry Experience Tracker 2022 – a global mystery shopping and benchmarking study that included 100+ institutions across from Australia, NZ, UK, Canada & more.

Find out how Australian and New Zealand institutions rate compared to global competitors when it comes to managing prospective international student enquiries.

Who is leading the pack? What do students really think of the service they receive? Are some types of students having a better experience than others? How do peer-to-peer channels compare to traditional tools like web form?

This presentation will share insights along with practical recommendations on how institutions can optimise their enquiry and lead management approach to achieve better recruitment outcomes.

Learning Objectives
•Learn about the enquiry management performance of global competitors.
•Understand opportunities to better meet prospect needs and expectations at their own institution.
•Get tips and ideas on how to optimise the prospective student experience.

Target Audience:
This session is relevant to anyone working in marketing, sales or student recruitment particularly those with responsibility to enquiry or lead management. Senior managers will benefit from global competitor intelligence and insights, while frontline staff can gain new perspectives on their work.

Target Audience Level:
Beginner, Intermediate, Advanced

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